There will be a trial period of 4 weeks for any new resident when only 1 week’s notice will be required to be given by the home or the resident/ their representative. A refund will be issued within 14 days of departure.
We will inform you and your representatives before implementing a change in your fees for the stated reasons and provide you with 28 days’ notice in writing (including the amount of any increase). The increase will take effect on the date notified unless, before that date, you give us 28 days’ notice to end this agreement.
Please see (here) for our complaints procedure.
Any complaint made directly to the company will be handled as follows:
On the part of the resident:
On the part of the Home, after the notice period;
The above list is not exhaustive one.
For the Manager, Pauline Weston, or the Company Finance Manager, Carole Wood, please call 01803 663460.
Please note, Pauline Weston is not currently Registered Manager as she is going through the process.
Once again, Kingsmount Residential Home has achieved a 5 star food hygiene rating.
The company insurance policy covers £200 for residents’ contents but this does not cover specialist items such as jewellery or laptops. Please obtain your own insurance for valuable or specialist items.
On some occasions, the home may be able to accommodate pets – please speak to the manager
If you wish to specify the gender of staff providing care, please speak to the manager, however, please note that we may not be able to honour this depending on which employees are working, and what care needs to be provided. Your safety is at the forefront of what we do.
We encourage all of our residents to make as many choices as they can in their day to day lives. This includes what you would like to eat, when and where; this includes when you would like to get up in the morning and when you would like to go to bed; this includes where and how you would like to spend your day. Our staff will ensure they are tuned to your wishes.
Request a call back – If you have any questions & would like us to contact you, fill out our request a call back form below and we’ll contact you asap…